December 10, 2019
Wherever people live and work together, culture develops. Organizational culture refers to the beliefs, values, and attitudes that define a company. Like cultures elsewhere, an organizational culture develops spontaneously, whether or not it’s nurtured. Since hospitality staff serves people, your customers get a taste of what your business is really like every time the two interact. Managing your hospitality culture, then, is crucial if you strive to make the right impression every time.