The Hotel School

Customer Satisfaction In Hospitality Industry

Laveena Dham

12 May 2017

The foremost important responsibility of Hospitality Industry is to provide best service to their guests as it is among the most important things guest pays attention towards. From welcoming a guest to their stay or everything between it, an hotelier takes responsibility of providing happiness and satisfaction to its guest at a greater extent.

In fact Customer Satisfaction is one of the most important modules that Hotel Management Colleges in Delhi teaches to their students. It is important for every hotel business to afloat.

There were times when customers were happy only with "Please", "Welcome and Thank You". But now customers demand extra ordinary experiences and extravagant services from the hotels they are staying in or dining in. So providing dynamic and memorable services to the guests is one of the important factors for Hotels these days.

Delhi is a city with luxurious hotels offering top notch hospitality and leaves an everlasting impression on the visitors mind. In order to maintain the same standards they hire students with great hospitality attitude from various Hotel Management Colleges in Delhi.

Every Hospitality service provider should keep in mind that keeping your guests engaged and happy gives them an opportunity to visit you again and inherits a promise from you to deliver great services every time. Customers do not appreciate false promises for services provided to them, so one should always take care about the promises made to the customers in order to build great relations.

During last some decades we have seen technology advancement in our country and metro cities like Delhi, Mumbai, and Kolkata etc. have played important role in that. These days guests prefer booking their rooms online. In fact Internet has become first point of contact between Guests and Hotels. Customer satisfaction is affected by digital online presence of Hotels these days and one can learn about these during their studies at Hotel management Colleges in Delhi and other metro cities of our country.

There are some other ways for achieving customer satisfaction like knowing customers base, understanding their requirements. When you learn to master the requirements of the customer and to deliver consistently and perfectly on those needs you begin to create overwhelming customer satisfaction. These are the traits which helps a Hospitality provider to achieve success and to learn these traits and understand the value for the same one should join Hotel management Colleges in Delhi. The Hotel School is one such institute which provides knowledge and value of Customer Satisfaction to their students.